Question 1

What types of products do you sell?

Accepted Answer

We offer a wide range of international groceries, dry food products such as
Canned fish, milk, spices, oil, sun dried peppers, stock fish just to name a few.
We also offer myriads of frozen food, frozen meats, diary and fish products for our local customers. As a one stop shop, we sell shipping drums, gift items and a number of cooking utensils to make your shopping experience complete. .

Question 2

How long does it take to process and ship my order?

Accepted Answer

Orders are processed within ___ business days. Delivery times vary depending on your location. Once your order has shipped, you will.

Question 3

Do you offer international shipping?

Accepted Answer

At the moment, we only ship within the continental United States. We do not ship to Alaska and the States and Territories outside the continental US.

Question 4

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of purchase for unused items in their original condition and packaging. Please contact us to initiate a return. Please note that a 25% restocking fee will be deducted from your order. Once we receive the item, your refund will be processed.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a Shipment Confirmation email with a tracking number. It may take up to ____hours for the tracking information to update.

Question 6

Are your products authentic African brands?

Accepted Answer

Yes, we take pride in offering authentic African and Caribbean products sourced from trusted suppliers.

Question 7

How do I contact customer support?

Accepted Answer

You can reach our customer support team via email or phone during business hours. Check the "Contact Us" page for details.

Question 8

Can I cancel or modify my order after placing it?

Accepted Answer

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible for assistance.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards, and other secure payment options listed on the product pages, for your convenience.

Pocas Ginger Tea

Pocas Ginger Tea

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